Tenant FAQs

Answers to your frequently asked questions

Can you hold a place before I apply?

Yes, our property manager can collect a $500 hold fee to secure the apartment before you apply.
Do I pay first month’s rent and last month’s rent with my security deposit?

We require first months rent plus security deposit.
How old do you have to be to apply?

All residents need to be at least 18 years old to apply.
Is the deposit refundable?

Yes, your deposit is refundable.
Who needs a cosigner?

Residents who do not pass credit screening and income standards will need to add a co-signer.
You have a property I want to rent. How do I apply?

All of our listings are online, you can apply directly through the listing or reach out to any of our property managers to receive an application.
How do I pay rent?

You can pay online through our resident portal at www.guidepm.com
I want to get a pet. What do I do?

Almost all of our properties are pet friendly. Reach out to your property manager to fill out the pet addendum.
I want to move out, but my roommate wants to stay. What do I do?

Our property manager will coordinate the paperwork for roommate change.
My lease expiration is coming and I want to move out. What do I do?

Notify your property manager in writing with the proper 20 or 60 day notice.
Who is responsible for paying for repairs & maintenance requests?

The landlord is responsible for paying maintenance and repair expenses. If the tenant is at fault for the repair, we would ask for a maintenance reimbursement from the resident.